Description:
Key Responsibilities:
1. Respond to customer inquiries via phone, email, and social media.
2. Resolve customer complaints and concerns in a timely and professional manner.
3. Provide product/service information, answers, and solutions.
4. Process customer orders, returns, and exchanges.
5. Maintain accurate customer records and database.
6. Collaborate with internal teams to resolve complex customer issues.
7. Meet and exceed customer satisfaction targets.
Requirements:
1. Minimum HND or equivalent.
2. 1-2 years of customer service experience.
3. Excellent communication, listening, and problem-solving skills.
4. Ability to work in a fast-paced environment.
5. Proficiency in Microsoft Office and customer relationship management (CRM) software.
6. Strong analytical and conflict resolution skills.
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